Job Description:

MAKE A DIFFERENCE with us. 

Put your management skills to work in a mission-driven environment.

Northwest Senior and Disability Services is seeking an exceptional individual who exemplifies leadership, has solid management skills, and can think critically to manage teams of social services workers.

Recruitment #:    097-09-25

Closes:                 September 24, 2025 (Last day for lateral transfer requests 9/24/25)

Location:              Salem, OR

Salary range:       Starting at $6,485 per month with EXCELLENT benefits

Benefits: Agency Sponsored: Medical/Dental 100% paid for employee and 90-98% for dependents, generous Paid time off, Public Employee Retirement (PERS), Employee Assistance Plan, Long Term Disability, great culture. Employee paid: Deferred Compensation, Life Insurance, Short Term Disability, Colonial Life Supplemental Plans, Legal Shield

General Description

Responsible for leading and directing staff who administer programs such as Long-term Services and Supports, Older Americans Act, Oregon Project Independence (OPI), Oregon Project Independence Medicaid (OPIM), Medicare Savings Programs, Medicaid, and Supplemental Nutrition Assistance Program (SNAP) benefits primarily to seniors and adults with disabilities. Develops and implements strategies to achieve agency goals while fostering a culture of respect, integrity, and continuous improvement.

Essential Functions

• Manage operations of the assigned unit to meet program goals, service standards, and compliance requirements.
• Ensure compliance with applicable laws, rules, policies, collective bargaining agreements, and audit requirements; maintain required records and reports.
• Manages, coordinates, prioritizes, and monitors the activities of assigned staff, including recruitment of new employees, training, assigning, and directing work, evaluating performance, disciplining as necessary, and addressing employee concerns.
• Coordinate across programs, stakeholders, and partners to resolve service issues, remove barriers, and align processes; escalate risks as needed.
• Responds to inquiries, complaints, problems, or emergencies affecting availability or quality of service.
• Participates in scheduled training; attends meetings; represents the department on committees, task forces, advisory groups, policy boards, etc. as assigned.
• Review and understand quality assurance reports and suggest specific, measurable employee improvement plans when needed.
• Provides coverage and support for other Program Managers during absences or as operational needs require.
• Performs other duties as business needs necessitate.

Knowledge, Skills, and Abilities

• Demonstrates exemplary management and leadership expertise.
• Manages a multicultural workforce, fosters an equitable workplace, and applies equitable practices to diverse and complex agency services.
• Plans, leads, and provides program oversight, including developing goals and objectives for assigned areas.
• Communicates effectively, both orally and in writing, with coworkers, supervisors, stakeholders, and the public to exchange information, provide guidance, and receive feedback.
• Interprets and applies agency policies, rules, and bargaining agreements as they relate to assigned unit.
• Utilizes software, databases, and programs applicable to assigned work.
• Applies business and management principles in strategic planning, resource allocation, leadership techniques, and coordination of people and resources.
• Exercises sound judgment to solve problems, work independently, and make appropriate decisions regarding work methods and priorities.
• Knowledge of confidentiality rules regarding client and provider records and investigations, including HIPAA regulations.

 Supervisory Responsibilities

ADRC Specialist, Bilingual ADRC Specialist

Experience and Skills:

Minimum Qualifications

A qualified applicant will have at least five (5) years of progressively responsible experience, education, and/or training that demonstrates the knowledge, skills, and abilities required to perform the essential functions of this position. At least two (2) years must include supervisory experience. The following qualifications will be considered in meeting the requirements above:

• A bachelor’s degree in social sciences, human services, public administration, business, or a closely related field.
• Three (3) years of related experience, including the two (2) years required in a supervisory, management, or lead worker position.
• Experience working with vulnerable populations, especially seniors and adults with disabilities.

Special Requirements (Individual recruitment will specify additional details)

• Background Check. All positions must pass a basic criminal history check. Conviction of a crime may not necessarily prohibit employment. Some may require additional clearance, including but not limited to national or state fingerprinting.
• Driving for Agency Business. If driving is a requirement, applicants must possess a current driver's license in their state of residence and acceptable driving history. May require proof of personal automobile liability insurance [ORS Chapter 806] and use of a personal vehicle for business use.

Work Environment/Physical Demands

This job is performed in the office and in the field.  Office work will be conducted using general office equipment and includes substantial sitting.  Office work is performed primarily in a cubicle environment, with noise and interruptions.  Field work may require travel to a variety of settings, homes, and facilities of varying levels of cleanliness and repair.  Field work requires driving an agency car or employee car. The essential outcomes require regular sitting, talking, hearing, computer use; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 25 pounds.

As a manager, requires additional or irregular hours on occasion, and responding to emergency situations.  Contact with the public in home or office environments may risk exposure to irrational/hostile behavior, contagious diseases, or contact with domestic animals.

Classification: Program Manager

Position Number: Varies

Salary Range: M27

FLSA Status: Exempt

Unit: Varies

Location: Varies

Reports to: Varies

Union Status:  Non-Represented

Last revision: September 2025

This job description is a general guide for the job to be performed and does not cover everything. Employees may be required to perform other duties, including covering for, and in, other offices. Employees are expected to follow and perform other job-related duties requested by their manager.

Reasonable accommodations will be made as needed.

Job descriptions are subject to change.

Benefits

Agency Sponsored: Medical/Dental 100% paid for employee and 90-98% for dependents, generous Paid-time off, Public Employee Retirement (PERS), Employee Assistance Plan, Long Term Disability, great culture. Employee paid: Deferred Compensation, Life Insurance, Short Term Disability, Colonial Life Supplemental Plans, Legal Shield