Job Description:

We look for individuals our organization who are passionate about our mission and values, and providing excellent customer service.

We value our employees, working closely with them to help them be successful. We value the people we provide services to, ensuring they receive the highest quality of customer service.

Special skills are required for this job to gather information and provide resources for people needing service. Working with a wide variety of people and many requests in a fast paced environment.

Recruitment #:    187-11-25

Closes:                 November 19, 2025 (Internally)

Location:             Salem, OR

Salary:                Starting at $4,307 per month with excellent benefits. (Please see below).

Agency Sponsored: Medical/Dental 100% paid for employee and 90-98% for dependents, generous Paid-time off, Public Employee Retirement (PERS), Employee Assistance Plan, Long Term Disability, great culture.

Employee paid: Deferred Compensation, Life Insurance, Short Term Disability, Colonial Life Supplemental Plans, Legal Shield.

General Description

The Employer Resource Connection (ERC) Consultant supports NWSDS’s mission by helping
consumers of in-home services become effective employers of their Homecare Workers
(HCWs). Through the ERC Program, administered in partnership with the Oregon Home Care
Commission (OHCC), the Consultant provides education, coaching, and resources that
promote safe, professional, and person-centered employment relationships between
consumers and their HCWs.

Essential Functions:
1. Promotes the ERC and ADRC programs
2. Evaluates consumer needs and develops service plans
3. Supports participants’ success with program and in-home services
4. Protects consumers and reduces agency risk
5. Demonstrates professionalism, customer service, and agency representation

1. Promotes the ERC and ADRC Programs
 Understands and communicates the objectives, values, and benefits of the ERC and
ADRC programs.
 Conducts outreach and education for potential participants, community partners,
and referral sources. Delivery includes public speaking to audiences of all sizes.
 Promotes the program’s availability and benefits through presentations, meetings,
and resource sharing.
 Builds collaborative relationships with Case Managers, community agencies, and
partners to support referrals and participation.
 Maintains current knowledge of ADRC and OHCC resources, policies, and regional
service networks.

2. Evaluates Consumer Needs and Develops Service Plans
 Reviews and processes referrals from Case Managers and self-referrals in a timely
and professional manner.
 Conducts Planning Interviews (PI) or Consumer Checklists to determine readiness
and ability to manage a Home Care Worker.
 Collaborates with Case Managers, family members, and other representatives to
identify barriers to effective consumer-employer management.
 Develops individualized Plans for ERC Services (PSS) that respect consumer choice
while addressing identified needs.
 Provides direct coaching and technical support to help consumers recruit, hire,
train, and supervise Homecare Workers.
 Assists participants with creating Carina registry profiles, preparing interview
questions, and conducting reference checks.
 Monitors consumer progress and provides follow-up support to ensure sustainable
service success.

3. Supports Participants’ Success with Program and In-Home Services
 Provides one-on-one and group workshops to strengthen consumer-employers’
skills in managing Homecare Workers.
 Helps participants establish expectations, communicate effectively, and maintain
professional boundaries.
 Offers coaching to resolve performance issues or interpersonal conflicts between
consumers and workers.
 Supports adherence to the consumer’s service plan to ensure person-centered,
equitable, and safe service delivery.
 Encourages consumer independence and confidence through education and access
to ongoing resources.

4. Protects Consumers and Reduces Agency Risk
 Complies with program rules, agency policies, and state and federal documentation
requirements.
 Accurately records all service activities, plans, and outcomes in Oregon ACCESS,
Carina, and other required systems.
 Submits reports, statistics, and invoices according to agency and OHCC contract
standards.
 Maintains confidentiality and data security in accordance with HIPAA and agency
policy.
 Ensures consumers understand their obligation to provide a safe, respectful, and
harassment-free workplace.

5. Demonstrates Professionalism, Customer Service, and Agency Representation
 Builds confidence in the ERC program and agency through consistent follow-through
and clear communication.
 Demonstrates empathy, respect, and cultural awareness in all interactions.
 Works collaboratively across teams and functions to support program success and
service quality.
 Uses technology effectively, organizes work efficiently, and meets deadlines
consistently.
 Maintains a positive and solutions-oriented attitude that reinforces the agency’s
mission and service philosophy.

Required Knowledge, Skills, and Abilities
 Knowledge of Oregon in-home service rules, ADRC principles, and Home Care
Commission programs.
 Ability to present to small and large groups, tailor content to diverse audiences,
explain complex information in plain language, and manage Q&A effectively.
 Strong understanding of person-centered and trauma-informed service approaches.
 Ability to assess needs, develop service plans, and facilitate agreements among
multiple stakeholders.
 Excellent communication, coaching, and conflict-resolution skills.
 Ability to document thoroughly and maintain accurate, confidential records.
 Proficiency in systems such as Oregon ACCESS, CAPS, Carina, Microsoft Office, and
virtual platforms.
 Capacity to work independently while maintaining accountability and professionalism.
 Commitment to diversity, equity, inclusion, and culturally responsive service delivery.

Agency Expectations
 Uphold NWSDS’s mission and Core Values of Integrity, Professionalism, Service, and
Compassion.
 Deliver exceptional customer service and maintain confidentiality at all times.
 Serve as a Mandatory Reporter of suspected abuse, neglect, or exploitation.
 Participate in meetings, training, and collaborative team efforts.
 Perform other duties as assigned to ensure workload coverage and program success.

Experience and Skills:

Minimum Qualifications
A qualified applicant will have a minimum of four (4) years of equivalent combination of
education and/or experience which demonstrates the knowledge, skills and abilities required
to perform the essential functions of this position. Minimum qualifications may be met
through any of the following:
? Bachelor’s degree in social sciences, human services, or a closely related field; or
? Four (4) years of relevant experience providing direct service to consumers in
organizational settings (e.g., schools, public agencies, healthcare, or community
organizations); or
? Any combination of related education and work experience equally at least 4 years.

Special Requirements
? Background Check. All positions must pass a basic criminal history check. Conviction of
a crime may not necessarily prohibit employment. Some may require additional
clearance, including but not limited to national or state fingerprinting.
? Driving for Agency Business. Applicants must possess a current driver's license in their
state of residence and acceptable driving history. May require proof of personal
automobile liability insurance [ORS Chapter 806] and use of a personal vehicle for
business use.
(For Bilingual positions only)
• Successful completion of a language proficiency test.

Work Environment and Physical Requirements
Employer Resource Connection Consultants work both in an office environment and in the
community.
? Work is performed in an office setting, consumer homes, health care facilities, and
other community locations.
? Regularly required to sit, stand, walk, reach, and use hands to handle materials or
operate equipment.
? Must be able to lift up to 20 pounds.
? May encounter individuals with contagious conditions, challenging behaviors, or
domestic animals.
? Frequent use of computers, telephones, and other standard office equipment.
This job will typically be conducted during regular business hours, but may require additional
or irregular hours on occasion.
The physical demands are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.

Classification: ERC Consultant Position Number: 187
Salary Range: R 19 FLSA Status: Non-Exempt
Unit: Community Programs Location: Salem
Reports to: Program Manager Union Status: Represented
Last Revision: 2025 Supervisory Responsibility: None

This job description in no way states or implies that these are the only duties to be performed by
an employee occupying this position. Employees may be required to perform other duties as
assigned, including work in other Agency Units or locations to ensure workload coverage.
Employees are required to follow any other job-related instructions and to perform other jobrelated
duties requested by their supervisors.
Requirements are representative of minimum levels of knowledge, skills, and abilities. To
perform this job successfully, the employee will possess the abilities or aptitudes to perform each
duty proficiently.