Job Description:

We look for individuals in our organization who are passionate about our mission and values, and providing excellent customer service.

We value our employees, working closely with them to help them be successful.  We value the people we provide services to, ensuring they receive the highest quality of customer service.

Recruitment #:   453-03-26

Closes:               March 17, 2026

Location:            Salem, OR

Salary:               $5,756 - $8,165 per month, with excellent benefits (Please see below).

Agency Sponsored: Medical/Dental 100% paid for employee and 90-98% for dependents: generous Paid-time off, Public Employee Retirement (PERS), Employee Assistance Plan, Long Term Disability, great culture.

Employee paid: Deferred Compensation, Life Insurance, Short Term Disability, Colonial Life Supplemental Plans, Legal Shield.

General Description

Provides support to Adult Protective Services and Licensing employees and managers in maintaining high quality services through initial and ongoing training, quality assurance reviews, workload support, technical assistance and program guidance.

Essential Functions

1. Provide initial and ongoing training to develop and enhance employee skills and job knowledge
2. Support Unit reporting excellence
3. Help ensure that services meet quality and compliance standards
4. Provide caseload support
5. Facilitate confidence in the APS & Licensing Quality and Training Specialist, and therefore the Agency and programs
6. Protect consumers and reduce Agency risk
7. Provide excellent customer service in a professional manner

1. Provide initial and ongoing training to develop and enhance employee skills and job knowledge

• Develop and conduct program-specific training for new employees, including best practices for field visits and investigations
• Create new, and improve existing program tools and technical resources
• Develop and conduct training for program policy/procedure changes (classroom and one-on-one)
• Help to identify areas of needed training by analyzing patterns in quality assurance reviews, amendment requests, and compliance with policy and rules
• Communicate with manager on training progress, both positive results and concerns
• Serve as a training resource for employees and managers

2. Support Unit reporting excellence 

• Review completed protective services reports for accuracy and thoroughness, ensuring reports are consistent with Oregon Administrative Rules for APS
• Review Adult Protective Services screening intakes for consistency with Oregon Administrative Rules and Policies
• Conduct quality reviews pertaining to Intervention services
• Review Adult Foster Home Licensing related to tasks to ensure compliance and quality with Adult Foster Home Oregon Administrative Rules and Policies 
• Perform quality and compliance audits to ensure recipients receive appropriate services and Agency is meeting program requirements
• Evaluate audit findings
• Prepare reports and recommendations to management, identifying and recommending quality and efficiency improvements
• Assist managers with implementing action plans associated with findings
• Continuously update and demonstrate knowledge of Agency program policies

3. Help to ensure that services meet quality and compliance standards

• Work with Unit managers to analyze and interpret policy, and to help determine and implement best practices within the unit
• Serve as a technical resource to employees and managers in assigned areas
• Identifying and work with employees to continue quality improvement with report writing
• Analyze, track trends observed, and present findings to the manager, recommending changes and resolutions as needed. These may include AFH violations, civil penalties, files, and narrations on visits to ensure ongoing compliance with state and federal rules and regulations
• Review APS investigation reports for accuracy, readability, and content

4. Provide Caseload Support

• Cover caseloads as needed
• Consult and problem-solve with Unit managers and employees on complex cases, case-manage complex cases

5. Facilitate confidence in the APS & Licensing Quality and Training Specialist, and therefore the Agency and programs 

• Embrace and exhibit the Agency Mission, Vision, and Core Values
• Provide excellent service to the consumers by meeting their needs, following through, and meeting deadlines
• Interact with the public, consumers, co-workers and others in a patient, respectful and culturally appropriate manner
• Work effectively with a wide variety of individuals
• Maintain the skills and knowledge required to perform duties
• Provide suggestions for improvement

6. Protect consumers and reduce Agency risk  

• Follow policies, regulations and requirements of project and Agency 
• Provide documentation as set forth by Federal, State, funding regulations, and Agency policy
• Serve as Mandatory Reporter of suspected abuse of vulnerable populations as required by policy and regulations

7. Provide excellent service in a professional manner

• Apply required knowledge and skills
• Meet quality standards in accuracy and timeliness
• Exhibit good decision making, problem solving and work habits
• Meet quality standards in accuracy, judgment, timeliness and following policy and procedure
• Exhibit good work habits, including organizational skills, regular attendance, working independently, seeking and offering assistance when needed
• Exhibit technology skills related to the work needing to be done, (word processing, spreadsheets, database, internet research, mail, IM, phones, copiers, assessment programs like as CAPS, Oregon ACCESS, etc.)
• Regular attendance to meet the demands of this job and provide necessary services
• Exhibit a positive attitude towards consumers, co-workers, managers and others

Secondary Functions

Supports Agency and APS/AFHL Unit by overseeing and working on special projects as needed.

Supervisory Responsibilities

None

Experience and Skills:

Minimum Qualifications

A qualified applicant will have a minimum of seven (7) years of equivalent combination of education and/or experience which demonstrates the knowledge, skills and abilities required. The following qualifications will be considered as meeting the minimum requirements:

• Bachelor’s degree in social sciences or related field of study
• Three years of experience working with social service programs in a similar capacity with similar populations. Prior experience in APS and/or AFHL preferred.

General Knowledge, Skills, and Abilities

• Speak, read, write, and understand English
• Apply evaluation, analytic and writing skills
• Read, interpret, and explain policies to others
• Organize and prioritize tasks to meet required time timeframes
• Collaborate and coordinate with others
• Build relationships and network
• Exhibit excellent interpersonal communication and listening skills
• Exhibit good judgment, and use courtesy and tact
• Follow verbal and written instruction

Job-Specific Knowledge, Skills, and Abilities

• Knowledge and experience with APS/Licensing
• Thorough knowledge of compliance and quality requirements
• Evaluation, analytical, and writing skills
• Ability to read, interpret and explain technical policy
• Maintain knowledge of Agency programs, and gain advanced knowledge in areas assigned
• thorough knowledge of related Agency policies, procedures and program tools
• Maintain knowledge of training techniques
• Train, coach, and provide effective correction
• Maintain thorough knowledge of compliance and quality requirements
• Learn and apply policies, regulations, requirements and rules around mandatory reporting, and involving privacy and confidentiality
• Ability to analyze and evaluate data, identify trends, concerns and develop recommendations
• Ability to serve as a technical resource
• Ability to provide constructive feedback and coaching.

Other Requirements

• Secure and maintain a driver’s license valid in the state of Oregon, or an acceptable alternative means of transportation
• Commit to regular attendance as it is required to meet the demands of this job
• Pass a criminal background check successfully

Work Environment and Physical Demands

Analyst/Reviewers typically work in an office environment. They must be able to:

• Use a computer, telephone, and other office equipment
• Tolerate and be able to work where the noise level is that of a typical office
• Encounter frequent interruptions throughout the workday
• Regularly sit, talk, or hear
• Use repetitive hand motions
• Handle objects and sustain a sense of touch
• Stand, walk, reach, and bend
• Lift up to 25 pounds
• This position requires occasional travel to consumers in a variety of settings, homes, facilities, etc. of varying levels of cleanliness and repair. Travel to other offices may require an overnight stay. Fieldwork requires driving an Agency car or personal vehicle and carrying and using a laptop computer.

Contact with the public in home or office environments may risk exposure to people with contagious diseases or irrational/hostile behavior and contact with domestic animals.                     

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Classification: APS & Licensing Quality & Training Specialist

Position Number: Varies

Salary Range: UN24

FLSA Status: Non-exempt

Unit: APS and Licensing

Location: Salem

Reports To: APS and Licensing Program Manager

Union Status: Unrepresented

Last Revision Date: April 2024

This job description is a general guide for the job to be performed and does not cover everything. Employees may be required to perform other duties, including covering for, and in, other offices. Employees are expected to follow and perform other job-related duties requested by their manager.

Benefits

Agency Sponsored Benefits: Medical Insurance (premium paid for employee, 90-98% for dependents) Dental Insurance (premium paid for employee, 90-98% for dependents) Employer paid Oregon Public Employees Retirement System Pre-tax plans for medical premiums, health care and dependent care expenses Long Term Disability Insurance Employee Assistance Program Generous Vacation, Health, Personal Leave Paid Holidays Flexible Work Schedules Voluntary Benefits (employee paid): Voluntary Life Insurance (employee paid) Voluntary Legal Insurance (employee paid) Voluntary Short Term Disability Insurance (employee paid) Rivermark Credit Union Membership.