Job Description:
MAKE A DIFFERENCE with us.
Put your management skills to work in a
mission-driven environment.
Northwest Senior and Disability Services is seeking an exceptional
individual who exemplifies leadership, has
solid management skills, and can think
critically to manage teams of social services workers.
Recruitment #: 212-04-24
Closes: Open Until Filled
Location: Salem, OR/Regional
Salary range: Starting at
$6,235 per month, with excellent benefits (see below)
Benefits: Agency Sponsored: Medical/Dental 100% paid
for employee and 90-98% for dependents, generous Paid-time off, Public
Employee Retirement (PERS), Employee Assistance Plan, Long Term
Disability, great culture. Employee paid: Deferred Compensation, Life
Insurance, Short Term Disability, Colonial Life Supplemental Plans,
Legal Shield
General Description
Responsible for leading and directing the Agency’s Case Management
Quality Assurance and Training unit. Oversees agency policy and
process related to case management and services. This position will be
responsible for assisting managers and case management staff in
maintaining high quality services.
Case Management Quality and Training Program Manager is responsible
for their team’s performance and accurate delivery of services within
assigned program area according to local, state, and federal
guidelines. Manager must also network and cultivate sustainable
working relationships with community partners.
Essential Functions
- Represent and lead agency staff in successful operation of Case
Management Quality Assurance and Training
- Manage assigned team including Case Management Quality Assurance
Specialists, administrative support staff, Diversion and Transition
Program Manager, and other staff as assigned
- Ensure assigned team provides Training and Support to staff and
managers around case management and services
- Promote effective process and quality within assigned program area
throughout the Agency
- Lead with respect and integrity
- Protect consumers and reduce Agency risk
- Provide excellent customer service in a professional manner.
1.
Represent and lead agency staff in successful operation of
Case Management Quality Assurance and Training
- Work with agency managers and staff to develop training and
address the needs and concerns in implementing Medicaid Long Term
Support Services and Case Management
- Communicate, coordinate, and work effectively with staff from ODHS
field and central offices to deliver effective staff training and to
ensure quality services to consumers
- Represent the agency and participate in various state workgroups
related to LTSS and Case Management
- Present related data and any local concerns to DHS central office
and other stakeholders
- Distribute and interpret ODHS policy to program managers
- Adequately convey necessary updates and information to managers
for dissemination to staff.
2.
Manage assigned team including Case Management Quality
Assurance Specialists, administrative support staff, Diversion and
Transition Program Manager, and other staff as assigned
- Ensure assigned staff are meeting agency expectations on Core
Values and Mission
- Manage assigned staff to meet service objectives
- Develop, implement and provide training and mentoring to new staff
- Identify staffing needs, make hiring recommendations, and manage
staff effectively applying human resource policies, etc.
- Effectively manage staff performance, including conducting
individual supervision meetings and performance dialogues with staff
- Evaluate reviews for accuracy, content, and coaching opportunities
- Coordinate daily staffing coverage and work direction as needed
- Manage leave and time sheets within authorization limits.
3.
Ensure assigned team provides training and support to staff
and managers around case management and services
- Develop and provide initial and ongoing employee training for case
managers both in the classroom and one-on-one
- Determine best methods and processes for quality review and monitoring
- Understand and support the roles of the Aging and Disability
Resource Connection (ADRC), Coordinated Care Organizations (CCO) and
eligibility within the agency
- Serve as a resource case management policy, services, and process
for assigned staff and other managers.
4.
Promote effective processes and quality within assigned
program area throughout the Agency
- Analyze, develop and monitor processes, quality standards, and
policies, to continually improve Agency services around case
management services
- Gather, track, and analyze data and trends in quality to
continually evaluate quality and effectiveness of services
- Develop and maintain tools and technology to improve efficiency
and accuracy of recording, tracking and reporting of quality statistics
- Recommend and implement processes and training
- Provide ongoing case management and services education and
knowledge to Agency managers and partners within assigned area
- Work with Agency managers to identify training needs and develop
recommendations for employee training to ensure program compliance
- Collaborate with NWSDS Managers in developing and implementing new
policies, practices and processes to improve services and
efficiencies to achieve mission
- Conduct Quality Assurance reviews as needed.
5.
Lead with respect and integrity
- Embrace and exhibit Agency mission and core values of customer
service, professionalism and positive attitudes
- Provide excellent customer service externally and internally
through follow through, meeting deadlines, interacting with others
in a transparent, respectful and culturally appropriate manner and
holding self and staff accountable for exhibiting the same behaviors
- Collaborate with individuals, teams and others
- Promote two-way communication by engaging others, listening,
providing feedback and expressing appreciation
- Maintain ethical standards.
6.
Protect consumers and reduces Agency risk
- Serve as a Mandatory Reporter of suspected abuse of vulnerable
populations according as required by policy and regulation
- Maintain and share information according to privacy regulations
- Comply with ethical and professional standards.
7.
Provide excellent customer service in a professional manner
- Apply the required knowledge and skills
- Exhibit good decision making
- Exhibit problem solving
- Meet quality standards in accuracy, timeliness; exhibiting good
work habits; following policy and procedure
- Working independently, seeking and offering assistance when needed
- Exhibiting technology skills related to the work needing to be
done, (word processing, spreadsheets, database, internet research,
mail, IM, phones, copiers, assessment program Oregon ACCESS, CAPS,
ONE, etc.)
- Exhibit a positive attitude towards consumers, co-workers and others.
Job-Specific Skills Required
- Demonstrate exemplary management and leadership expertise and skills
- Knowledge of case management and services application
- Knowledge of systems and program tools (ONE, Legacy Systems, MMIS,
Oregon ACCESS, RTZ, TASC, etc.) used in providing services
- Training and Presentation skills
- Ability to coordinate employee coaching, mentoring, and training
to assure program goals are met
- Exceptional communication and facilitation skills, including
decision making, conflict resolution, and problem solving
- Ability to collaborate with and lead a wide variety of individuals
and small groups
- Knowledge of Long-Term Services and Supports, ONE, ADRC, CCO
- Above average research and analytical skills
- Ability to interpret, apply, and articulate regulatory rules and policies.
General Skills needed to Meet Agency Expectations:
- Support the agency mission and exemplify its core
values—integrity, professionalism, service, and compassion
- Serve as a mandatory reporter of suspected cases of neglect,
exploitation, and abuse of vulnerable populations as required by
policy and regulation, and make the appropriate referral to a
responsible agency such as Child or Adult Protective Services Units
- Demonstrate good interpersonal communication skills through
written, verbal, and nonverbal communication
- Use sound organizational skills to meet deadlines in a timely,
accurate, and efficient manner
- Follow policies, regulations, and requirements of project and
Agency; documenting plan and progress as required
- Speak, read, write, and understand English and follow verbal and
written instruction
- Regular attendance to meet the demands of this job and provide
necessary services.
Secondary Outcomes
Manage special projects and represent agency at committee meetings as needed.
Supervisory Responsibilities
Case Management QA Specialists, Administrative staff, Diversion and
Transition Program Manager, and other staff as assigned.
