Job Description:
MAKE A DIFFERENCE with us.
Put your management skills to work in a
mission-driven environment.
Northwest Senior and Disability Services is seeking an exceptional
individual who exemplifies leadership, has
solid management skills, and can think
critically to manage a team of social services workers and volunteers.
Recruitment #: 200-04-24
Closes: Open Until Filled
Location: Warrenton, OR
Salary range: Starting at
$4,886 per month with excellent benefits (see below)
Benefits: Agency Sponsored: Medical/Dental 100% paid
for employee and 90-98% for dependents, generous Paid-time off, Public
Employee Retirement (PERS), Employee Assistance Plan, Long Term
Disability, great culture. Employee paid: Deferred Compensation, Life
Insurance, Short Term Disability, Colonial Life Supplemental Plans,
Legal Shield
General Description
Meets agency Mission by overseeing the success of the agency’s
community-based programs within Clatsop or Tillamook County. Such
programs include: nutrition services, Family Caregiver Support (FCSP),
Family Caregiver Assistance Program (FCAP), Senior Peer Mentor Program
(SPMP), Senior Health Insurance Benefits Assistance (SHIBA), options
counseling (OC), ERC—a self-empowered training program for individuals
who are people with disabilities or seniors who employ homecare
workers, the Otago fall-prevention program, and other healthy-aging,
disease-prevention, and health-promotion programs.
Essential Functions
- Develops and promotes new and ongoing program services in assigned
county, including outreach and volunteer recruitment, to ensure
program success
- Oversees program services in assigned county
- Ensures assigned staff and program volunteers meet agency mission,
values, and program requirements
- Reduces client and agency risk
- Provides options counseling services and private-admission
assessments (PAA)
- Connects family caregivers with resources and services
- Promotes Aging and Disability Resource Connection (ADRC) concept,
services, and specifically options counseling and family caregiver services
- Provides excellent customer service in a professional manner
1. Develops and promotes new and ongoing program services in
assigned county, including outreach and volunteer recruitment, to
ensure program success.
- evaluate needs and identify program opportunities
- develop and implement outreach activities to seek out recipients
for all services
- educate the community
- network with community partners
2. Oversees program services in assigned county by:
- work closely with community programs manager, program managers and
other managers to ensure services within assigned area are meeting
client needs, quality standards, federal, state and agency requirements
- recommend changes as needed
- screen and process new referrals to the HOPE Senior Peer Mentor
Program, conduct interviews and provide program overview to
consumers, conduct home visits, administer PHQ-4 screening tools,
and document the visit and disposition according to program policy
and procedure
- conduct intake appointments (via phone or home visit) for the
Otago fall-prevention program, coordinate weekly Otago team
meetings, and act as liaison between NWSDS staff and Otago program
staff on shared consumers.
3. Ensures assigned staff and program volunteers meet agency
mission, values and program requirements
- manage some volunteers directly and others indirectly through staff
- manage, coach, and mentor staff and volunteers
- recruit, train, and manage performance by effectively applying
human resource policies
- promote two-way communication, engage others, listen, provide
feedback and express appreciation for staff and volunteers
- provide direct services as necessary when staff or volunteers are
not available to ensure program functionality
4. Reduces client and agency risk
- embrace and exhibit agency mission and core values, and provide
excellent customer service
- exhibit good decision making, problem solving, and confidence in
management skills
- serve as a mandatory reporter of suspected abuse of vulnerable
populations as required by policy and regulation
- maintain and share information according to privacy regulations
- comply with ethical and professional standards
- ensure assigned staff and volunteers meet these requirements
5. Provides Options Counseling services and Private Admission
Assessments (PAA)
- determine the need and appropriateness of options counseling
through gathering information from seniors or people with
disabilities, family members, professionals, and other support
resources about the individual’s wants, preferences, goals, and
willingness to participate
- explain available options, facilitate decision making, support and
advocate for individual’s preferences and decisions, and develop
action plan
- facilitate access to services by helping the individual and family
initiate contacts for services, assist with application process,
make calls, follow up on progress, and evaluate situations
throughout the process, identify changes and alter care plan.
- Analyze available care options based on the assessment conducted.
6. Connects family caregivers with resources and services
- identify and assess potential caregiver needs, provide care
planning consultation and intervention in gaining access to
services, assist with application process
- determine eligibility for Family Caregiver Support Program or
Family Caregiver Assistance Program services available based on
resources and situation
- locate services, conduct assessments, monitor services provided,
work with caregivers to ensure access to services
- facilitate family caregiver support groups
- approve respite care services and program payments according to
authority guidelines
7. Promotes Aging and Disability Resource Connection (ADRC)
concept and services, and specifically promotes Options Counseling
and Family Caregiver Services
- educate self and others of private and public resources available
for populations served
- consult with colleagues, community partners, and find electronic
and written materials about resources and current issues and trends
- share educational information obtained, provide updates for ADRC
resource database, build relationships with community partners, and
participate in networking
- identify unpaid family caregivers and others for potential
services through outreach with agency staff, community
organizations, etc., including via community presentations
8. Provide excellent customer service in a professional manner
- apply the required knowledge and skills
- exhibit good decision making and problem solving
- meet quality standards in accuracy and timeliness
- exhibit good work habits
- follow policy and procedure
- work independently, seek and offer assistance when needed
- interact with others in a transparent, respectful, and culturally
appropriate manner, and perform the job well
- exhibit technology skills related to the work needing to be done,
(word processing, spreadsheets, database, internet research, mail,
IM, phones, copiers, specific software programs like Oregon ACCESS,
GetCare, TASC)
-
exhibit a positive attitude toward clients,
co-workers, and others
Job-Specific Skills Needed to Meet Agency Expectations
- Demonstrate knowledge of program eligibility requirements, general
knowledge of the dynamics of care giving and resources available and
the Family Caregiver Support Program, and the work of the ADRC
- Work with Seniors and People with Disabilities and Understand the
Issues These Populations Experience (Social, Physical, Care, etc.)
General Skills Needed to Meet Agency Expectations
- Good research, writing and general communication skills.
- Good interpersonal skills, interacting in respectful and
culturally appropriate way.
- Speak, read, write and understand English; and follow verbal and
written instruction.
- Above average computer skills including ability to learn and
utilize different software, database programs, format spreadsheets;
and the ability to meet requirements of this outcome.
Secondary Outcomes
None.
Supervisory Responsibilities
Warrenton (or other assigned) County Nutrition Site Coordinators and
program volunteers.
